On March 14–15, 2024, the training "Study of the European experience in the implementation of quality management systems for educational services" was held at the Lviv Polytechnic National University. The event was held as part of an international educational project Erasmus+ Jean Monnet Module 101085516 — QMSEEI — ERASMUS-JMO-2022-HEI-TCH-RSCH "European Experience in Implementing Quality Management Systems for Products and Services".
The training was conducted both offline at Lviv Polytechnic National University and online by the means of Microsoft Teams. The purpose of the training was to disseminate knowledge about the EU to the general public, to bridge the gap between the EU and the public, and to acquaint participants with the European experience in implementing and certifying quality management systems (QMS) for educational services. Additionally, the training aimed to inform and facilitate the exchange of knowledge and experience regarding the application of international and European principles and quality management tools in higher education institutions.
The target audience of the training includes representatives from educational institutions, higher education institutions, non-formal education sectors, scientific institutions, and all individuals interested in the following:
- Individuals with limited experience in implementing QMS in higher education institutions, seeking to improve their knowledge and skills.
- Experienced professionals in developing, maintaining, and certifying QMS, eager to share their expertise and learn from others' experiences in order to adopt best practices.
The training was attended by representatives from the Department of Education of the Lviv City Council, along with representatives from various educational institutions, scientific organizations, and non-formal education sectors.
Over the course of two days, 10 reports were delivered by experienced specialists from various institutions, including Lviv Polytechnic National University, Lviv National Medical University named after Danylo Halytskyi, Stepan Gzhytskyi National University of Veterinary Medicine and Biotechnologies of Lviv, Personnel Certification Body of the Ukrainian Association for Quality (Kyiv), Bureau Veritas Certification Ukraine LLC (Kyiv), State Enterprise «Scientific-research Institute for Metrology of Measurement and Control Systems» (Lviv), Leoni Wiring Systems (Stryi), and Webskill Programming School (Lviv).
274 people from 95 educational and scientific organizations of Ukraine registered for the training:
- Lviv Polytechnic National University (Lviv, Ukraine);
- State enterprise "Research Institute of Metrology of Measuring and Control Systems" (Lviv, Ukraine);
- Ivan Franko National University of Lviv (Lviv, Ukraine);
- Lviv State University of Life Safety (Lviv, Ukraine);
- Lviv National University of Nature Management (Dubliani, Ukraine);
- Stepan Gzhytskyi National University of Veterinary Medicine and Biotechnologies of Lviv (Lviv, Ukraine);
- Lviv National Medical University named after D. Halytskyi, (Lviv, Ukraine);
- Ternopil Volodymyr Hnatiuk National Pedagogical University (Ternopil, Ukraine);
- Kharkiv National University of Radio Electronics (Kharkiv, Ukraine);
- Simon Kuznets Kharkiv National University of Economics (Kharkiv, Ukraine);
- National Aerospace University "Kharkiv Aviation Institute" (Kharkiv, Ukraine);
- National Technical University "Kharkiv Polytechnic Institute" (Kharkiv, Ukraine);
- National Academy of the National Guard of Ukraine (Kharkiv, Ukraine);
- Kharkiv State Academy of Culture (Kharkiv, Ukraine);
- Kharkiv National University of Internal Affairs (Kharkiv, Ukraine);
- Kharkiv National University of the Air Force named after Ivan Kozheduba (Kharkiv, Ukraine);
- National Pharmaceutical University (Kharkiv, Ukraine);
- National University of Ostroh Academy (Ostroh, Ukraine);
- Lutsk National Technical University (Lutsk, Ukraine);
- Institute of General Energy of the National Academy of Sciences of Ukraine (Kyiv, Ukraine);
- Ukrainian State University of Science and Technology (Dnipro, Ukraine);
- Dnipro State Academy of Construction and Architecture (Dnipro, Ukraine);
- State higher educational institution "Ukrainian State Chemical and Technological University" (Dnipro, Ukraine);
- Taras Shevchenko National University of Kyiv (Kyiv, Ukraine);
- National Technical University of Ukraine "Kyiv Polytechnic Institute named after Igor Sikorsky";
- Kyiv National University of Economics named after V. Hetman, (Kyiv, Ukraine);
- Kyiv National University of Technology and Design, Kyiv, Ukraine;
- National Academy of Statistics, Accounting and Auditing (Kyiv, Ukraine);
- State Educational and Scientific Institution "Academy of Financial Management" (Kyiv, Ukraine);
- Odesa I.I. Mechnikov National University (Odesa, Ukraine);
- Odesa Polytechnic National University (Odesa, Ukraine);
- Ukrainian K.D. Ushinsky National Pedagogical University State Institution (Odesa, Ukraine);
- Odessa State University of Internal Affairs (Odesa, Ukraine);
- Izmail State Humanitarian University (Izmail, Ukraine);
- Kherson State Maritime Academy (Odesa, Ukraine);
- University "Ukraine" (Kyiv, Ukraine);
- Kharkiv State Academy of Physical Culture (Kharkiv, Ukraine);
- Kyiv National Linguistic University (Kyiv, Ukraine);
- Kyiv Cooperative Institute of Business and Law (Kyiv, Ukraine);
- National Scientific Center "Institute of Agrarian Economics" (Kyiv, Ukraine);
- PNVZ European University (Kyiv, Ukraine);
- Concordia Ukrainian-American University (Kyiv, Ukraine);
- Ministry of Internal Affairs of Ukraine (Kyiv, Ukraine);
- Bila Tserkva National Agrarian University (Bila Tserkva, Ukraine);
- Dmytro Motornyi Tavria State Agrotechnological University (Kyiv, Ukraine);
- Mariupol State University (Kyiv, Ukraine);
- Mariupol State University (Kryvyi Rih, Ukraine);
- Poltava State Agrarian University (Poltava, Ukraine);
- National University «Yuri Kondratyuk Poltava Polytechnic» (Poltava, Ukraine);
- Poltava University of Economics and Trade (Poltava, Ukraine);
- Poltava State Medical University (Poltava, Ukraine);
- Dnipro State Agrarian and Economic University (Dnipro, Ukraine);
- Zaporizhzhia National University (Zaporizhia, Ukraine);
- Zaporizhzhia State Medical and Pharmaceutical University (Zaporizhia, Ukraine);
- KZVO "Khortytsk National Educational and Rehabilitation Academy" ZOR (Zaporizhia, Ukraine);
- Zaporizhzhia Polytechnic National University (Zaporizhia, Ukraine);
- Bogdan Khmelnitsky Melitopol State Pedagogical University (Chernivtsi, Ukraine);
- National Pirogov Memorial Medical University (Vinnytsia, Ukraine);
- Vinnytsia National Technical University (Vinnytsia, Ukraine);
- Vinnytsia Trade and Economic Institute (Vinnytsia, Ukraine);
- KZVO "Vinnytsia Academy of Continuing Education" (Vinnytsia, Ukraine);
- Sumy National Agrarian University (Sumy, Ukraine);
- Dnipro State Technical University (Dnipro, Ukraine);
- Volodymyr Dahl East Ukrainian National University (Kyiv, Ukraine);
- Bohdan Khmelnytsky National University of Cherkasy (Cherkasy, Ukraine);
- Dmytro Motorny Tavri State Agro-Technological University (Khmelnytskyi, Ukraine);
- Higher private educational institution Dnipro Humanitarian University (Kherson, Ukraine);
- Mukachevo State University (Mukachevo, Ukraine);
- Khmelnytskyi Humanitarian and Pedagogical Academy (Khmelnytskyi, Ukraine);
- Rivne State Humanities University (Rivne, Ukraine);
- National University of Water Management and Nature Management (Rivne, Ukraine);
- Ukrainian State University of Science and Technology (Dnipro, Ukraine);
- Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University (Vinnytsia, Ukraine);
- Vinnytsia National Technical University (Vinnytsia, Ukraine);
- Chernihiv Polytechnic National University (Chernihiv, Ukraine);
- PZVO "Odesa Technological University "SHAG" (Odesa, Ukraine);
- State University of Economics and Technologies (Kryvyi Rih, Ukraine);
- Bohdan Khmelnytskyi National Academy of the State Border Service of Ukraine (Khmelnytskyi, Ukraine);
- Kherson State University (Kherson, Ukraine);
- Regional College "Kremenchuk Humanitarian and Technological Academy named after A.S. Makarenko" of the Poltava Regional Council (Kremenchuk, Ukraine);
- Separate structural unit "Zaporizhia Electrotechnical Vocational College of the National University "Zaporizhia Polytechnic" (Zaporizhia, Ukraine);
- Kryvyi Rih Educational and Scientific Institute of the Donetsk State University of Internal Affairs (Kryvyi Rih, Ukraine);
- Branch of the Classical Private University in the city of Kremenchuk (Kremenchuk, Ukraine);
- Mykolaiv National Agrarian University (Mykolaiv, Ukraine);
- Kremenchug Flight College of Kharkiv National University of Internal Affairs University of Internal Affairs (Kremenchuk, Ukraine);
- Representation of PJSC "VNO" "MAUP" "Berezansky Institute" (Kyiv, Ukraine);
- SSU "Kamyanets-Podilskyi Vocational College of Food Industry NUHT" (Kamyanets-Podilskyi, Ukraine);
- "Technovagy" LLC (Lviv, Ukraine);
- Personel Certification Body of Ukrainian Association for Quality (Kyiv, Ukraine);
- "PRYROST" LLC (Kyiv, Ukraine);
- Webskill programming school (Lviv, Ukraine);
- Bureau Veritas Certification Ukraine LLC (Kyiv, Ukraine);
- "Leoni Wiring Systems" (Stryi, Ukraine);
- State Research Institute for Testing and Certification of Weapons and Military Equipment (Cherkasy, Ukraine);
- SE "Lvivstandardmetrology" (Lviv, Ukraine).
The training materials are hosted in the cloud environment and provided to all participants.
Additionally, the training participants actively engaged in discussions and exchanged knowledge and experiences regarding management and the assurance of educational service quality. Following the training, assessments were conducted to confirm the participants' understanding of the topics discussed. Certificates were then issued to all participants. Participants were invited to complete a survey to provide feedback on the organization and execution of the training. The survey contained five questions, rated on a 5-point scale. We received 148 responses, and the results indicate that respondents found the training to be relevant, meaningful, and useful. Additionally, they expressed satisfaction with the high standard of the event. Furthermore, there is a strong recommendation to continue hosting similar events in the future, alongside hopes for continued cooperation and exchange of experiences.
